Cisco Certified Support Technician – Networking (CCSTN)

Please contact us to see if you are eligible for the CAICT ESF+ subsidy.

The training program for Cisco Certified Support Technician - Networking closely aligns with current labor market demand. This program prepares you for roles such as Network Support Engineer, IT Support Specialist, and Junior Network Administrator. This position is ranked number 3 in the top 10 entry-level roles in the IT market. It is a promising career path due to the low entry barrier and the high demand for practical networking skills. The knowledge and skills developed offer excellent opportunities for participants to further advance in the field of IT networking.

 

More information
Download the brochure
  • In-person classroom training days
  • Virtual online classroom training
  • Group assignments
  • Presentations for and by participants
  • E-learning (self-study)
  • Project with final presentation
  • Individuals from other professional backgrounds wishing to enter the IT sector.
  • Individuals with a prior education no higher than MBO-4 (secondary vocational education).
  • Job seekers
  • Status holders and Ukrainian refugees wishing to make a new start in the Dutch IT labor market.
  • Freelancers wishing to invest in their professional development.

Participants:

  • Are motivated
  • Have an affinity for IT
  • Possess an MBO-4 level of thinking and working

The training program for Cisco Certified Support Technician - Networking closely aligns with current labor market demand. The threshold for participation is low, and the chances of finding a job in IT are high. The knowledge and skills developed are generic, providing participants with opportunities to further develop in many different IT areas.

Computer Hardware Basics

  • Personal computers
  • Laptops
  • Other mobile devices.

Operating System Basics

    • Windows operating system
    • Linux overview
    • Mobile devices connectivity
    • Mobile operating systems and security.

Network Basics

  • Communication in a Connected World
  • Network Components
  • Wireless and Mobile Networks
  • Build a Home Network
  • Communication Principles
  • Network Media.
  • The Internet Protocol
  • IPv4 and Network Segmentation
  • IPv6 and Network Segmentation
  • Dynamic Addressing with DHCP
  • Gateways and other Devices
  • The ARP process
  • Routing between Networks
  • TCP and UDP
  • Application Layer Services
  • Network Testing Utilities.
  • IPv4 Addressing
  • IPv6 Addressing
  • ICMP
  • Transport Layer
  • Application Layer
  • Networking Security Fundamentals.

Introduction to Cybersecurity

  • Introduction to Cybersecurity
  • Attacks, concepts and techniques
  • Protecting your data and privacy
  • Protecting the organization.

Introduction to Modern AI

  • Introduction to modern AI
  • Machine translation
  • Chatbots overview
  • Generative AI.
  • Networking Security Fundamentals.

Microsoft Teams

  • Teams and channels
  • Chat
  • Sharing files
  • Meetings.

Windows 11 Installation and Configuration

  • Windows 11 installation
  • Windows 11 configuration.

Networking Devices and Initial Configuration

  • Network Design
  • Cloud and Virtualization
  • Number Systems
  • Ethernet Switching
  • Network Layer
  • IPv4 Address structure
  • Address Resolution
  • IP Addressing Services
  • Transport Layer
  • The Cisco IOS Command Line
  • Build a Small Cisco Network
  • ICMP.

Network Addressing and Basic Troubleshooting

  • Physical Layer
  • Data Link Layer
  • Routing at the Network Layer
  • IPv6 Addressing
  • IPv6 Neighbor Discovery
  • Cisco Switches and Routers
  • Troubleshoot Common Network Issues

Network Support and Security

  • Network Support
  • Cybersecurity Threats, Vulnerabilities, and Attacks
  • Network Security.

Introduction to ITIL

  • What is ITIL
  • The core concepts of ITIL
  • ITIL in practice: processes and roles

Certificates

The training courses prepare you for the following certificates:

  • Computer Hardware Basics
  • Operating System Basics
  • Introduction to Cybersecurity
  • Network Basics
  • Networking Devices and Initial Configuration
  • Network Addressing and Basic Troubleshooting
  • Network Support and Security
  • IT Customer Support Basics
  • Cisco Certified Support Technician - Networking

Classroom training

Duration
80 days


Price (excl. VAT)
Benelux: €6,000.–

Register

Register?

Are you interested in this reskilling program? Please leave your details in the form so we can contact you.

  • 030 658 2131
  • info.nl@fastlane.net